Many mid-level software firms and financial
institutions have seen two of the worst crisis in the past decade: dotcom
crisis and sub-mortgage crisis. Before the crisis, people were so optimistic
that big long term project plans were prepared packaging in as much features as
possible, running upto 3-4 years.Interest rates were affordably low,
andmarket dynamics was such that there was huge demand for each and every
product and service. Extravagant
meetings were held at plush hotels, everyone got a big pay check and everyone
was provided a smart phone with immediate access to emails. Also, what happened
was that people went overboard on ensuring that we were compliant with a formal
projectmanagement to ensure process compliance with project management
templates. SEPG and similar groups mushroomed who were dedicated towards
implementing processes at any cost, even if process overhead reduced project
benefits, as focus was on long term goals. Project managers worked in silos without any direct correlation with the business team. They
were located in PMO, which were in many scenarios not in the physical vicinity
of the business teams.
Then,
these crises came and everything came to a standstill. The smart phones started
to disappear. Groups were formed to simplify the processes. The goal was to
remove hierarchy and make the process more lean and adaptable. Many companies
disbanded many of the project-management offices and asked
the
project managers to coordinate directly with the business teams so they could
be closer to the customers. Also, the focus shifted from mega benefits 3 years
down the line to immediate customer priorities. The aim was to provide
customers exceptional value consistently, by capturing their requirements
sprint by sprint and taking constant feedback.
This shows that in times of crises,
transitioning to an Agile mind-set helps a company survive. It helps to cut
costs drastically by reducing inefficiency and redundancy. It helps retain
customers by providing exceptional value to them, which helps thwart
competition. Agile also improves working relationship among all the team
members, as it promotes collaboration and flat structure. Agile creates a sense
of urgency that is essential to save a sinking ship. Many companies who could
not pursue the Agile mentality had to unfortunately shut down, and those who
survived realized the importance and value of transitioning into an Agile
mind-set so as to avoid / manage similar crises better next time.
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